Support teams
Route incoming customer questions into shared workspaces, assign ownership, and answer faster with full WhatsApp history at a glance.
Customer use cases
Solutions for every WhatsApp team.
SandeshSetu is built to help support, marketing, and operations teams deliver faster, safer, and more measurable customer messaging on WhatsApp.
Why SandeshSetu
One platform for conversations, context, and compliance.
From campaign rollout to one-to-one reply, SandeshSetu keeps teams aligned with shared context, approved templates, and reliable delivery reporting.
Shared inboxes
Bring customer history, tags, and team ownership into a single WhatsApp workspace so every response is informed.
Automation rules
Set up follow-ups, notifications, and updates that respond automatically to customer actions and delivery events.
Segmented outreach
Organize contacts with tags and custom groups so campaigns reach the right audience at the right moment.
Built-in compliance
Official WhatsApp API routing, template governance, and visibility ensure your messaging stays approved.
Use case spotlight
Make WhatsApp work for support, campaigns, and delivery.
SandeshSetu is made to bridge the gap between conversational messaging and business workflows, so each team can move faster without compromising safety.
Marketing campaigns
Launch approved WhatsApp campaigns, segment contacts by tags, and track delivery and response signals in one place.
Operations automation
Trigger status updates, reminders, and follow-ups from order changes, inventory alerts, or webhook events.
Compliance & security
Keep templates approved, messages routed through the official WhatsApp Business Platform, and access controlled by workspace roles.
Ready to explore
Choose the WhatsApp workflow your business needs.
Join early access and we’ll help you discover the best way to use SandeshSetu for support, marketing, and operations teams.
Join early access