Focused workflows
From campaign to response
Create templates, launch campaigns, and manage replies in one place so your team never loses a lead or support request.
Everything in one place
Built for better WhatsApp conversations.
SandeshSetu brings messaging, teamwork, automation, and analytics together in one focused workspace. Every feature is built to help teams send, respond, and improve faster without losing customer context.
Collaborative context
Shared inbox, shared knowledge
Customer history, tags, and assignments stay visible to every teammate so responses stay consistent and faster.
Actionable insight
Analytics that move the needle
See what works, what stalls, and which conversations need attention so you can iterate quickly and improve customer outcomes.
Messaging
Send the right message at the right moment.
Move easily from a personal customer reply to a large, carefully managed campaign—without changing tools.
Individual and bulk sending
Send one-to-one messages or reach selected contact groups with automatic batching.
Approved templates
Create and manage Meta-approved templates for updates, reminders, and campaigns.
Live delivery updates
Receive sent, delivered, read, and failed statuses as they happen.
Customer operations
Keep every conversation organized.
Give your team the context they need to respond quickly and keep ownership clear as customer volume grows.
Shared conversations
See customer history in a single workspace built for collaborative service.
Contact management
Import, search, and manage the people your business communicates with.
Flexible tagging
Group conversations and contacts by priority, lifecycle stage, or your own workflow.
Automation and insight
Do less manually. Learn from every send.
Automate repetitive follow-ups and understand performance using data directly from your WhatsApp Business account.
Workflow automation
Trigger timely actions from customer events and incoming messages.
Real-time analytics
Track delivery, read rates, failures, and customer-level performance.
Campaign execution
Schedule and manage structured outreach with clear status visibility.
Compliance
Keep WhatsApp messaging safe and approved.
Only approved templates, official platform routing, and visibility across teams keep your conversations compliant.
Official channel routing
Messages route through Meta’s WhatsApp Business Platform, not an unofficial gateway.
Template governance
Manage approved templates, review changes, and keep audit history for outbound messaging.
Delivery and status logs
See every message state so your team can act before issues cascade.
Built on the official platform
Your business, connected securely.
Official Meta Graph API
Workspace API keys
Verified webhooks
Account-level data